Merlin Garage Door Won T Close

If the garage door opens correctly but fails to close completely there may be one of three common causes.

Merlin garage door won t close.

The close limit switch may need adjusting. Register your warranty here to ensure that you receive reminders about servicing your garage door opener as well as for peace of mind should you need your opener repaired. Your garage door has set limit switches that instruct the motor when to stop running both when it is opening and when it is closing. The majority of garage doors manufactured since the early 1990s are equipped with this safety feature.

The motor myq smartphone app and the entire system has operated faultlessly throughout this period. I ve opened the unit and can confirm that when i activate the door motor unit using a remote that a relay can be heard clicking and i measured 24vdc for a moment on the circuit board output wires to the. Chat with a parts advisor. If the garage door sensors are detecting any objects or debris your garage door will not close completely.

Hi merlin team february 14 2018. You can do almost anything all you have to do is try. Need help ordering a part. If you determine that the sensors are not blocked you could be dealing with faulty or misaligned safety sensors.

Inspect your garage entrance and floor for any potential culprits. Like any electric component garage door sensors sometimes need to be replaced. My garage door has been working faultlessly for 5 years when all of a sudden it has decided that it won t close again after fully opening. If your garage door won t close all the way the problem could be due to a blocked photo eye.

Welcome to the support centre which contains all the resources you need for your merlin garage door opener such as spare parts books brochures and user guides. If both sensors light up and the door still does not close it could be your sensors are just faulty. Contact an expert to schedule repair.